Description

Large amount of user generated data is present on web as blogs, reviews tweets, comments etc. This data involve user’s opinion, view, attitude, sentiment towards particular product, topic, event, news etc. Today the amount of web applications has grown exponentially and the number of both novice and experienced users decided to experiment with these applications has increased. However, there has been a large increase in problems when the user interacts with those applications. In recent years finding usability and communicability is one of the popular topics in Text mining and Natural Language Processing. To achieve this, a usability methodology for transactional web applications was applied first, where a considerable number of problems identified. This shows how difficult is for the designer to interact with the user and vice versa.